CUSTOMER SERVICE
For any questions or support, call us at: +91 9975454193
(Monday to Saturday, 10 AM - 7 PM)

SERVICE / WARRANTY POLICY
CT Pundole & Sons stands behind the quality of every watch purchased from us or our branches. We offer a one (1) year warranty from the original retail purchase date for any manufacturing defects, with the following exceptions:

What the Warranty Does Not Cover:

  • Normal wear and tear
  • Damage from mishandling, including broken mineral glass, acrylic crystal, straps, or bracelets
  • Repairs or servicing done by unauthorized service centers
  • Water damage due to accidents or mishandling
  • Damage due to chemical or solvent exposure
  • Physical dents and scratches
  • Replacement of glass, bands, straps, or cases due to normal wear, even within the warranty period
  • Wear and tear of surface finishes, plating, corrosion, or damage due to abrasion or impact on plated parts
  • Wear-off of plating on metal bracelets and cases
  • Damage to printed bezel rings, stones, and printed elements on cases, straps, or bezels
  • Any incidental damage or loss due to the above-mentioned issues
  • Watches purchased from unauthorized dealers or found to be fake/counterfeit

Warranty Coverage: CT Pundole & Sons is dedicated to adjusting, repairing, or replacing parts to restore your watch to its original condition at no cost during the warranty period. To qualify, the watch must be presented at a CT Pundole & Sons Authorized Service Centre with the original invoice as proof of purchase.

Conditions of Warranty:

  • Battery: Free replacement within one year of the date of purchase.
  • Ownership of Replaced Parts: All replaced parts will become the property of CT Pundole & Sons.
  • Refund Policy: We do not offer refunds; watches cannot be returned after purchase.
  • Warranty Period for Repairs: The warranty for any repaired or replaced part will continue only for the remaining duration of the original warranty period.
  • Exclusions and Limitations: No other warranties, expressed or implied, are provided except as outlined in this policy.
  • Transferability: The warranty is valid only for the original purchaser and is not transferable to any other individual.

To Avail Warranty Services: The customer must bring or send the watch to a CT Pundole & Sons Authorized Service Centre. Any damage incurred during transportation or handling will be the customer's responsibility.

Authorized Service Centre for Leading Watch Brands:
We are an official service center for:

  • Chopard
  • TAGHeuer
  • Hublot
  • Longines
  • Omega
  • Orient
  • Rado
  • Tissot
  • Citizen
  • Seiko
  • Swatch
  • Casio
  • Titan
  • Alba
  • Fastrack
  • Timex
  • West End

CT Pundole & Sons is committed to providing trusted and quality service for your timepiece.